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Building The Right Culture

Human experience shows that people, not organizations or management systems, get things done. – Admiral Hyman G. Rickover Major industrial accidents in the 1980s led to a focus on management systems to understand and control risks. The focus was on the work processes needed to control risks and the effectiveness of those processes. Explicitly, expectations … Read more

Behaviors – The Driver of Performance

If you want to change attitudes, start with a change in behavior. – William Glasser The behaviors that are engrained in your organization are well established. They make up the culture of the organization and act as a north pole. They tend to bring the organization back to its established way of doing things. This … Read more

The Basics of Culture

What is operating culture anyway? Simply put, operating culture is the genome of an organization.  It is the way “things get done around here”.  As DNA is the building block of a gene, behaviors – what people say and do – are the building blocks of culture. Why is culture important? Culture is the catalyst … Read more